CUSTOMER SATISFACTION ANALYSIS USING SERVQUAL METHOD : A CASE STUDY OF BHINNEKA.COM WEBSITE

TANUWIJAYA, PAULINE (2009) CUSTOMER SATISFACTION ANALYSIS USING SERVQUAL METHOD : A CASE STUDY OF BHINNEKA.COM WEBSITE. Masters thesis, BINUS.

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Abstract

CUSTOMER SATISFACTION ANALYSIS USING SERVQUAL METHOD : A CASE STUDY OF BHINNEKA.COM WEBSITE -

Item Type: Thesis (Masters)
Additional Information: TS-R-2009-0200
Subjects: MANAGEMENT
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:33
Last Modified: 11 Jan 2012 20:33
URI: http://eprints2.binus.ac.id/id/eprint/10095

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