RINI HASTASARI SAGALA, ARLINDA (2010) ANALISA PERBANDINGAN GAP PERSEPSI DAN EKSPEKTASI NASABAH BANK DI JAKARTA DENGAN MENGGUNAKAN METODE SERVQUAL. Masters thesis, BINUS.
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Abstract
ANALISA PERBANDINGAN GAP PERSEPSI DAN EKSPEKTASI NASABAH BANK DI JAKARTA DENGAN MENGGUNAKAN METODE SERVQUAL - Kepuasan pelanggan, GAP
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | TS-R-2010-0078 |
| Subjects: | CONSUMER SATISFACTION |
| Divisions: | Faculty of Economics and Business > School of Management |
| Depositing User: | Mr. Super Admin |
| Date Deposited: | 11 Jan 2012 20:33 |
| Last Modified: | 11 Jan 2012 20:33 |
| URI: | http://eprints.binus.ac.id/id/eprint/10151 |
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