PENERAPAN BEST PRACTICE IT SERVICE MANAGEMENT DALAM PROCESS IMPROVEMENT IT SERVICE DESK PT. MATAHARI PUTRA PRIMA

KRESTIANA PUTERA, MEYKE (2010) PENERAPAN BEST PRACTICE IT SERVICE MANAGEMENT DALAM PROCESS IMPROVEMENT IT SERVICE DESK PT. MATAHARI PUTRA PRIMA. Masters thesis, BINUS.

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Abstract

PENERAPAN BEST PRACTICE IT SERVICE MANAGEMENT DALAM PROCESS IMPROVEMENT IT SERVICE DESK PT. MATAHARI PUTRA PRIMA - Service Desk, ITSM, Kualitas

Item Type: Thesis (Masters)
Additional Information: TSA-2010-0065
Subjects: INFORMATION TRORAGE AND RETRIEVAL SYSTEMS MANAGEMENT
Divisions: Faculty of Computer Studies > School of Information Systems
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:37
Last Modified: 11 Jan 2012 20:37
URI: http://eprints.binus.ac.id/id/eprint/10875

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