ANALISIS KUALITAS PELAYANAN PELANGGAN BERDASARKAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT PADA CALL CENTER PT. GARUDA INDONESIA DALAM MEMPERTAHANKAN CITRA PERUSAHAAN

RINA RYANTI, STEFI (2011) ANALISIS KUALITAS PELAYANAN PELANGGAN BERDASARKAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT PADA CALL CENTER PT. GARUDA INDONESIA DALAM MEMPERTAHANKAN CITRA PERUSAHAAN. Undergraduate thesis, BINUS.

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Abstract

ANALISIS KUALITAS PELAYANAN PELANGGAN BERDASARKAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT PADA CALL CENTER PT. GARUDA INDONESIA DALAM MEMPERTAHANKAN CITRA PERUSAHAAN - Kualitas Pelayanan Pelanggan, Customer Relationship Management, Call Center, Citra

Item Type: Thesis (Undergraduate)
Additional Information: 2011-2-00464-MC
Subjects: QUALITY OF SERVICE
Divisions: Faculty of Communication and Multimedia > School of Marketing Communication
Depositing User: Mr. Super Admin
Date Deposited: 14 May 2012 17:29
Last Modified: 14 May 2012 17:29
URI: http://eprints.binus.ac.id/id/eprint/12433

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