ANALISIS PERSEPSI SERVICE FAILURE TERHADAP SERVICE RECOVERY DAN DAMPAKNYA PADA CUSTOMER LOYALTY PADA TELKOMSEL FLASH UNLIMITED PT. TELKOMSEL

MAHARANI WIDYANINGRUM, PUTRI and ANNISSA, ANNISSA (2011) ANALISIS PERSEPSI SERVICE FAILURE TERHADAP SERVICE RECOVERY DAN DAMPAKNYA PADA CUSTOMER LOYALTY PADA TELKOMSEL FLASH UNLIMITED PT. TELKOMSEL. Undergraduate thesis, BINUS.

[img]
Preview
["document_typename_pdf" not defined]
2011-2-00590-MN Absrak.pdf

Download (40kB) | Preview
Official URL: http://library.binus.ac.id/Collections/ethesis_det...

Abstract

ANALISIS PERSEPSI SERVICE FAILURE TERHADAP SERVICE RECOVERY DAN DAMPAKNYA PADA CUSTOMER LOYALTY PADA TELKOMSEL FLASH UNLIMITED PT. TELKOMSEL - service, failure, customer, loyalty

Item Type: Thesis (Undergraduate)
Additional Information: 2011-2-00590-MN
Subjects: QUALITY OF SERVICE
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 14 May 2012 17:29
Last Modified: 14 May 2012 17:29
URI: http://eprints.binus.ac.id/id/eprint/12554

Actions (login required)

View Item View Item