ANALISIS PENGARUH CRM DAN KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN NASABAH DAN DAMPAKNYA TERHADAP LOYALITAS NASABAH

TANDRI, SURYADI (2011) ANALISIS PENGARUH CRM DAN KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN NASABAH DAN DAMPAKNYA TERHADAP LOYALITAS NASABAH. Undergraduate thesis, BINUS.

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Abstract

ANALISIS PENGARUH CRM DAN KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN NASABAH DAN DAMPAKNYA TERHADAP LOYALITAS NASABAH - customer relationship management, kualitas pelayanan, kepuasan nasabah, loyalitas nasabah

Item Type: Thesis (Undergraduate)
Additional Information: 2011-2-00600-MN
Subjects: CUSTOMER RELATIONSHIP MANAGEMENT
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 14 May 2012 17:29
Last Modified: 14 May 2012 17:29
URI: http://eprints.binus.ac.id/id/eprint/12564

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