ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY KARTU KREDIT BNI (STUDI KASUS : PT. BANK NEGARA INDONESIA TBK. CABANG KOTA)

DEVITA SUTANTO, SACHA (2011) ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY KARTU KREDIT BNI (STUDI KASUS : PT. BANK NEGARA INDONESIA TBK. CABANG KOTA). Undergraduate thesis, BINUS.

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Abstract

ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY KARTU KREDIT BNI (STUDI KASUS : PT. BANK NEGARA INDONESIA TBK. CABANG KOTA) - customer relationship management, customer satisfaction, customer loyalty , kartu kredit BNI.

Item Type: Thesis (Undergraduate)
Additional Information: 2011-2-00607-MN
Subjects: CUSTOMER LOYALTY
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 14 May 2012 17:29
Last Modified: 14 May 2012 17:29
URI: http://eprints2.binus.ac.id/id/eprint/12569

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