IMPROVEMENT SERVICE REQUEST MANAGEMENT DENGAN PENDEKATAN ITIL V3 PADA PT. BAKRIE TELECOM TBK

FARIDAH, NUR (2011) IMPROVEMENT SERVICE REQUEST MANAGEMENT DENGAN PENDEKATAN ITIL V3 PADA PT. BAKRIE TELECOM TBK. Masters thesis, BINUS.

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Abstract

IMPROVEMENT SERVICE REQUEST MANAGEMENT DENGAN PENDEKATAN ITIL V3 PADA PT. BAKRIE TELECOM TBK - SRM, ITIL

Item Type: Thesis (Masters)
Additional Information: TSA-2011-0035
Subjects: BANKS AND banking -- Customer services
Divisions: Faculty of Computer Studies > School of Information Systems
Depositing User: Mr. Super Admin
Date Deposited: 14 May 2012 17:30
Last Modified: 14 May 2012 17:30
URI: http://eprints.binus.ac.id/id/eprint/12704

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