PENGARUH MATURITY LEVEL PADA MANAJEMEN INSIDEN DAN PROBLEM TERHADAP PENCAPAIAN SLA DIVISI TECHNICAL SUPPORT (STUDI KASUS DEPARTEMEN TEKNOLOGI INFORMASI DI PT. SRIWIJAYA AIR)

BUDI AGUNG, RUDI (2011) PENGARUH MATURITY LEVEL PADA MANAJEMEN INSIDEN DAN PROBLEM TERHADAP PENCAPAIAN SLA DIVISI TECHNICAL SUPPORT (STUDI KASUS DEPARTEMEN TEKNOLOGI INFORMASI DI PT. SRIWIJAYA AIR). Masters thesis, BINUS.

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Abstract

PENGARUH MATURITY LEVEL PADA MANAJEMEN INSIDEN DAN PROBLEM TERHADAP PENCAPAIAN SLA DIVISI TECHNICAL SUPPORT (STUDI KASUS DEPARTEMEN TEKNOLOGI INFORMASI DI PT. SRIWIJAYA AIR) - system reservasi, aplikasi back office, SLA, ITIL,CMMI, maturity level

Item Type: Thesis (Masters)
Additional Information: TSA-2012-0044
Subjects: BANKS AND banking -- Customer services
Divisions: Faculty of Computer Studies > School of Information Systems
Depositing User: Mr. Super Admin
Date Deposited: 14 May 2012 17:30
Last Modified: 14 May 2012 17:30
URI: http://eprints.binus.ac.id/id/eprint/12748

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