BUDI AGUNG, RUDI (2011) PENGARUH MATURITY LEVEL PADA MANAJEMEN INSIDEN DAN PROBLEM TERHADAP PENCAPAIAN SLA DIVISI TECHNICAL SUPPORT (STUDI KASUS DEPARTEMEN TEKNOLOGI INFORMASI DI PT. SRIWIJAYA AIR). Masters thesis, BINUS.
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Abstract
PENGARUH MATURITY LEVEL PADA MANAJEMEN INSIDEN DAN PROBLEM TERHADAP PENCAPAIAN SLA DIVISI TECHNICAL SUPPORT (STUDI KASUS DEPARTEMEN TEKNOLOGI INFORMASI DI PT. SRIWIJAYA AIR) - system reservasi, aplikasi back office, SLA, ITIL,CMMI, maturity level
Item Type: | Thesis (Masters) |
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Additional Information: | TSA-2012-0044 |
Subjects: | BANKS AND banking -- Customer services |
Divisions: | Faculty of Computer Studies > School of Information Systems |
Depositing User: | Mr. Super Admin |
Date Deposited: | 14 May 2012 17:30 |
Last Modified: | 14 May 2012 17:30 |
URI: | http://eprints.binus.ac.id/id/eprint/12748 |
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