Analisis Delivery Service Pada Bakmi GM

Prima, Yulianto and Laura, Sutiswan; Rani Kiswanto; Firdaus Alamsjah (2008) Analisis Delivery Service Pada Bakmi GM. Jurnal Piranti Warta, 11 (03). Hal. 342 - 346. ISSN 1411 - 2221

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Abstract

In the fast growing and expanding market of Bakmi GM, and also to give better service to the customer, since 2003 Bakmi GM has added Delivery Service. Bakmi GM needed evaluation for the running system also re – engineer of the system to improve service level. Analysis was done using Six Sigma Analysis by comparing the improvement of service level with cost estimation for improvement. Based on the survey, problems were identified, which were the delivery services was late coming to the customer so it influenced their satisfaction and often error on order delivery process. After analysis is done, there is some alternative solutions, which are the delivery service system to become completely internet base or making new outlet that only servis for delivery service so it can be more focus and cost efficient. Dalam perkembangan dan meluasnya pasar Bakmi GM serta untuk memberikan pelayanan lebih kepada pelanggan, sejak tahun 2003 Bakmi GM menambah jasa Delivery Service (Pesan Antar). Bakmi GM membutuhkan evaluasi untuk sistem layanan yang sedang berjalan serta perbaikan (re – engineer) atas sistem tersebut guna peningkatan service level. Analisis dilakukan dengan metode Six Sigma yang membandingkan perbaikan/ peningkatan service level dengan estimasi biaya untuk perbaikan. Berdasarkan survei yang dilakukan, terdentifikasi masalah yang terjadi, yakni sering terjadinya kelambatan waktu antar ke pelanggan sehingga mempengaruhi tingkat kepuasan pelanggan dan sering terjadi kesalahan pada pemrosesan order delivery service. Melalui analisis yang dilakukan, ditemukan beberapa alternatif solusi, yakni migrasi sistem delivery service menjadi berbasis internet seluruhnya atau membuat outlet baru yang khusus melayani delivery service sehingga lebih fokus dan efisien biaya.

Item Type: Article
Additional Information: 6_Volume 11 / Nomor 03 / Agustus 2008_Analisis Delivery Service Pada Bakmi GM
Subjects: Information Technology
Divisions: Jurnal Piranti Warta > Volume 11 / Nomor 03 / Agustus 2008
Depositing User: Mr. Super Admin
Date Deposited: 05 Jun 2012 04:45
Last Modified: 29 Jan 2013 09:31
URI: http://eprints.binus.ac.id/id/eprint/12925

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