USING SERVQUAL TO MEASURE SERVICE QUALITY OF TRAVEL AGENTS IN JAKARTA, INDONESIA

GUNAWAN, JESSICA (2012) USING SERVQUAL TO MEASURE SERVICE QUALITY OF TRAVEL AGENTS IN JAKARTA, INDONESIA. Undergraduate thesis, BINUS.

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Abstract

USING SERVQUAL TO MEASURE SERVICE QUALITY OF TRAVEL AGENTS IN JAKARTA, INDONESIA -

Item Type: Thesis (Undergraduate)
Additional Information: BI-MK-2012-0073
Subjects: SERVQUAL
Divisions: Faculty of Economics and Business > School of Marketing
Depositing User: Mr. Super Admin
Date Deposited: 03 Sep 2012 07:12
Last Modified: 03 Sep 2012 07:12
URI: http://eprints.binus.ac.id/id/eprint/14632

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