MADE DINI ARISANI, NI and Taurina, Dian (2012) ANALISIS CRM UNTUK MENCIPTAKAN PERSEPSI KUALITAS JASA YANG BERDAMPAK PADA RETENSI PELANGGAN HOTEL BIDAKARA JAKARTA. Undergraduate thesis, BINUS.
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Abstract
ANALISIS CRM UNTUK MENCIPTAKAN PERSEPSI KUALITAS JASA YANG BERDAMPAK PADA RETENSI PELANGGAN HOTEL BIDAKARA JAKARTA - Customer Relationship Management, Persepsi Kualitas Jasa, Retensi Pelanggan
Item Type: | Thesis (Undergraduate) |
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Additional Information: | 2012-1-00400-MN |
Subjects: | QUALITY OF SERVICE |
Divisions: | Faculty of Economics and Business > School of Management |
Depositing User: | Mr. Super Admin |
Date Deposited: | 17 Dec 2012 14:57 |
Last Modified: | 17 Dec 2012 14:57 |
URI: | http://eprints2.binus.ac.id/id/eprint/23315 |
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