Investigating the Effects of Service Quality Dimensions and Expertise on loyalty at Selected Consumer Banks in Jakarta, Indonesia

SETIAWAN, JENNIFER and M. Iswara., Lydia (2012) Investigating the Effects of Service Quality Dimensions and Expertise on loyalty at Selected Consumer Banks in Jakarta, Indonesia. Undergraduate thesis, BINUS.

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Abstract

Investigating the Effects of Service Quality Dimensions and Expertise on loyalty at Selected Consumer Banks in Jakarta, Indonesia - SERVQUAL, consumer banks, customer satisfaction, customer loyalty, expertise, moderator

Item Type: Thesis (Undergraduate)
Additional Information: BI-MK-2012-0145
Subjects: MARKETING RESEARCH
Divisions: Faculty of Economics and Business > School of Marketing
Depositing User: Mr. Super Admin
Date Deposited: 17 Dec 2012 14:59
Last Modified: 17 Dec 2012 14:59
URI: http://eprints.binus.ac.id/id/eprint/23748

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