BUDIMAN, GILANG (2012) PENGARUH KUALITAS PELAYANAN BENGKEL TERHADAP KEPUASAN DAN LOYALITAS KONSUMEN TERHADAP BENGKEL NON ATPM BMW (STUDI ATAS KONSUMEN PEMILIK MOBIL BEKAS MEREK BMW DI WILAYAH JAKARTA SELATAN). Masters thesis, BINUS.
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Abstract
PENGARUH KUALITAS PELAYANAN BENGKEL TERHADAP KEPUASAN DAN LOYALITAS KONSUMEN TERHADAP BENGKEL NON ATPM BMW (STUDI ATAS KONSUMEN PEMILIK MOBIL BEKAS MEREK BMW DI WILAYAH JAKARTA SELATAN) - Kualitas Pelayanan, Kepuasan Pelanggan, Loyalitas, Regresi
Item Type: | Thesis (Masters) |
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Additional Information: | TS-R-2012-0022 |
Subjects: | QUALITY OF SERVICE |
Divisions: | Faculty of Economics and Business > School of Management |
Depositing User: | Mr. Super Admin |
Date Deposited: | 17 Dec 2012 14:59 |
Last Modified: | 17 Dec 2012 14:59 |
URI: | http://eprints.binus.ac.id/id/eprint/23868 |
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