ANALISA PENGARUH E-CRM DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY (STUDI KASUS PT.XL)

MARSHELLINA, MARSHELLINA and Prabowo, SE., MM, Hartiwi (2013) ANALISA PENGARUH E-CRM DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY (STUDI KASUS PT.XL). Undergraduate thesis, BINUS.

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Abstract

ANALISA PENGARUH E-CRM DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY (STUDI KASUS PT.XL) -

Item Type: Thesis (Undergraduate)
Additional Information: 2013-1-00098-MN
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 29 May 2013 15:55
Last Modified: 30 May 2013 09:16
URI: http://eprints.binus.ac.id/id/eprint/25861

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