IBNU KAUTSAR, MUHAMMAD and Ir. Bahtiar Saleh Abbas, M.Sc., Ph.D, Prof. (2013) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT CUSTOMER CHURN PADA PENGGUNA KARTU PRA BAYAR TELKOMSEL. Masters thesis, BINUS.
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Abstract
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT CUSTOMER CHURN PADA PENGGUNA KARTU PRA BAYAR TELKOMSEL - customer churn, harga, kualitas layanan, produk, switching cost, daya tarik pesaing
Item Type: | Thesis (Masters) |
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Additional Information: | TSA-2013-0017 |
Subjects: | TURNOVER BUSINESS |
Divisions: | Faculty of Computer Studies > School of Information Systems |
Depositing User: | Mr. Super Admin |
Date Deposited: | 16 Dec 2013 20:08 |
Last Modified: | 18 Feb 2014 22:36 |
URI: | http://eprints.binus.ac.id/id/eprint/27376 |
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