PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA

VERONICA, VERONICA and Muliadi Kerta, S.Kom, MM, Johan (2013) PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA. Masters thesis, BINUS.

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Abstract

PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA - ITSM, ITIL, Incident, Problem

Item Type: Thesis (Masters)
Additional Information: TSA-2013-0048
Subjects: UNCATEGORIZED
Divisions: Faculty of Computer Studies > School of Information Systems
Depositing User: Mr. Super Admin
Date Deposited: 16 Dec 2013 20:08
Last Modified: 19 Feb 2014 00:41
URI: http://eprints.binus.ac.id/id/eprint/28319

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