PERBAIKAN SERVICE DESIGN BERDASARKAN ITIL V3 PADA MANAJEMEN LAYANAN IT DI KOMPAS.COM

MUHAMMAD FIZA, ANDIKA and ADHIGUNANTO, ANDHIKA and Juang Pratama, ST., M.Sc, Ahmad (2013) PERBAIKAN SERVICE DESIGN BERDASARKAN ITIL V3 PADA MANAJEMEN LAYANAN IT DI KOMPAS.COM. Masters thesis, BINUS.

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Abstract

PERBAIKAN SERVICE DESIGN BERDASARKAN ITIL V3 PADA MANAJEMEN LAYANAN IT DI KOMPAS.COM - Service Design, Availability Management, framework ITIL v3, Goal-Question-Metric Manajemen Layanan IT.

Item Type: Thesis (Masters)
Additional Information: TSA-2013-0059
Subjects: UNCATEGORIZED
Divisions: Faculty of Computer Studies > School of Information Systems
Depositing User: Mr. Super Admin
Date Deposited: 16 Dec 2013 20:08
Last Modified: 18 Feb 2014 22:30
URI: http://eprints2.binus.ac.id/id/eprint/28776

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