JWC OPERATIONS DEPARTMENT ROADMAP TO OPERATIONS EXCELLENCE

Karema, Henry and Juniarty, Tri and Sedijono, Erwin (2006) JWC OPERATIONS DEPARTMENT ROADMAP TO OPERATIONS EXCELLENCE. Business Strategy Journal, 02 (03). ISSN 1907-8951

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Abstract

The Joseph Wibowo Center as one of Bina Nusantara University business unit, this time is facing a thight competition from other institution. To maintain and expand the market, Operations Excellence must be achieve in order to increase the customer satisfaction. The JWC Roadmap is made yearly until 2010, suitable with the corporate target to become the University of Choice on 2010. The research include collecting data to know the satisfaction level of the customer using Service of Quality (ServQual), from there it will be form a working step in the next five years.

Item Type: Article
Additional Information: 12_Volume 02 / Nomor 03 / October 2006_JWC OPERATIONS DEPARTMENT ROADMAP TO OPERATIONS EXCELLENCE
Subjects: Economic, Business, Management and Information System
Divisions: ?? journal_51_12_Volume-02-Nomor-03-October-2006 ??
Depositing User: Mr. Super Admin
Date Deposited: 16 Dec 2013 21:46
Last Modified: 17 Dec 2013 04:06
URI: http://eprints2.binus.ac.id/id/eprint/29195

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