CONSUMER REACTION TO SERVICE FAILURE AND RECOVERY: THE MODERATING ROLE OF ATTITUDE TOWARD COMPLAINING IN TELECOMMUNICATION SERVICE INDUSTRY IN JAKARTA

KIRTI, KIRTI (2013) CONSUMER REACTION TO SERVICE FAILURE AND RECOVERY: THE MODERATING ROLE OF ATTITUDE TOWARD COMPLAINING IN TELECOMMUNICATION SERVICE INDUSTRY IN JAKARTA. Undergraduate thesis, BINUS.

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Abstract

CONSUMER REACTION TO SERVICE FAILURE AND RECOVERY: THE MODERATING ROLE OF ATTITUDE TOWARD COMPLAINING IN TELECOMMUNICATION SERVICE INDUSTRY IN JAKARTA - Service failure, Telecommunication, Mobile Phone, Consumer behavior, Attitude toward complaining

Item Type: Thesis (Undergraduate)
Additional Information: BI-MK-2013-0077
Subjects: CONSUMER BEHAVIOR
Divisions: Faculty of Economics and Business > School of Marketing
Depositing User: Mr. Super Admin
Date Deposited: 03 Jul 2014 14:11
Last Modified: 03 Jul 2014 20:50
URI: http://eprints.binus.ac.id/id/eprint/30490

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