PENCAPAIAN TUJUAN PERUSAHAAN DENGAN CUSTOMER RELATIONSHIP MANAGEMENT PADA INDUSTRI JASA TELEKOMUNIKASI

Nugroho Chandra, Adhi and Hardian Anugrah, Angga and Ambardi Setyoko, Christianus (2013) PENCAPAIAN TUJUAN PERUSAHAAN DENGAN CUSTOMER RELATIONSHIP MANAGEMENT PADA INDUSTRI JASA TELEKOMUNIKASI. Jurnal ComTech, 04 (02). ISSN 2087-1244

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Abstract

Marketing strategies can include forms of chosen marketing communications and marketing mix strategy. A company should maintain its consumer loyalty in a long term to prevent its product being lost due to lack of after-sales service. Thus, a concept of customer relationship management appears to improve customer satisfaction. Furthermore, for the company, implementing a strong customer relationship management will support other business units so that the corporate goal to gain profit will be achieved, considering the function of CRM is part of marketing unit the as spearhead of the company. CRM development cannot be separated from technology. Therefore the use of CRM combined with web-based technology will result in a line of the target of a company, especially a telecommunication company, to face competition.

Item Type: Article
Additional Information: 25_Volume 04 / Nomor 02 / December 2013_PENCAPAIAN TUJUAN PERUSAHAAN DENGAN CUSTOMER RELATIONSHIP MANAGEMENT PADA INDUSTRI JASA TELEKOMUNIKASI
Subjects: ?? subjectjournal_25 ??
Divisions: ?? journal_32_25_Volume-04-Nomor-02-December-2013 ??
Depositing User: Mr. Super Admin
Date Deposited: 03 Jul 2014 14:54
Last Modified: 03 Jul 2014 20:07
URI: http://eprints.binus.ac.id/id/eprint/30818

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