PENGUKURAN KEPUASAN PELANGGAN MENGGUNAKAN SERVQUAL DI SPINELLI COFFEE GANDARIA

Fitricia Pasaribu, Nami (2013) PENGUKURAN KEPUASAN PELANGGAN MENGGUNAKAN SERVQUAL DI SPINELLI COFFEE GANDARIA. Jurnal Binus Business Review, 04 (01). ISSN 2087-1228

Full text not available from this repository.
Official URL: http://library.binus.ac.id/Collections/journal_det...

Abstract

Customers satisfaction to service and or tangible products provide by coffee shop could be a distinctive phenomenon to a company. To give in-depth insight for this issue, the study and SERVQUAL approach was valued to help Spinelli Coffee to give their best service. Using interview and questtionaire, it is hoped to bridge customers needs to providers. In a hope of customers expectation and perceive synchronization onto the service. Result of innovative output such as on-line feedback from customers to the company to acknowledge market demand was an intetion from this study.

Item Type: Article
Additional Information: 4_Volume 04 / Nomor 01 / May 2013_PENGUKURAN KEPUASAN PELANGGAN MENGGUNAKAN SERVQUAL DI SPINELLI COFFEE GANDARIA
Subjects: LANGUAGES
Divisions: ?? journal_33_4_Volume-04-Nomor-01-May-2013 ??
Depositing User: Mr. Super Admin
Date Deposited: 03 Jul 2014 14:54
Last Modified: 03 Jul 2014 20:06
URI: http://eprints.binus.ac.id/id/eprint/30856

Actions (login required)

View Item View Item