Meyliana, Meyliana Lembar Peer Review "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website". Univ. Bina Nusantara.
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Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality - An Application to University’s Website.pdf Download (1MB) | Preview |
Item Type: | Other |
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Subjects: | SERVQUAL |
Depositing User: | - Anindito |
Date Deposited: | 20 Dec 2019 02:55 |
Last Modified: | 20 Dec 2019 02:55 |
URI: | http://eprints.binus.ac.id/id/eprint/35322 |
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