Lembar Peer Review "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website"

Meyliana, Meyliana Lembar Peer Review "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website". Univ. Bina Nusantara.

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Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality - An Application to University’s Website.pdf

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Item Type: Other
Subjects: SERVQUAL
Depositing User: - Anindito
Date Deposited: 20 Dec 2019 02:55
Last Modified: 20 Dec 2019 02:55
URI: http://eprints.binus.ac.id/id/eprint/35322

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