Hasil Similarity "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website "

Meyliana, Meyliana (2016) Hasil Similarity "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website ". In: Design Solutions for Improving Website Quality and Effectiveness, 2016.

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Official URL: https://www.igi-global.com/chapter/integrating-e-s...
Item Type: Conference or Workshop Item (Paper)
Subjects: SERVQUAL
Depositing User: - Anindito
Date Deposited: 31 Dec 2019 06:59
Last Modified: 31 Dec 2019 06:59
URI: http://eprints.binus.ac.id/id/eprint/35390

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