Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website

Meyliana, Meyliana Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website. In: Design Solutions for Improving Website Quality and Effectiveness. https://www.igi-global.com/, India, pp. 52-86. ISBN DOI: 10.4018/978-1-4666-9764-5.ch003

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Official URL: https://www.igi-global.com/chapter/integrating-e-s...
Item Type: Book Section
Subjects: SERVICE QUALITY
Depositing User: - Anindito
Date Deposited: 03 Jan 2020 09:35
Last Modified: 03 Jan 2020 09:35
URI: http://eprints.binus.ac.id/id/eprint/35443

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