The critical success factors (CSFs) of social CRM implementation in higher education

Meyliana, Meyliana and Sablan, Bruno and Hidayanto, Achmad Nizar and Budiardjo, Eko K. (2017) The critical success factors (CSFs) of social CRM implementation in higher education. In: 2017 International Conference on Research and Innovation in Information Systems (ICRIIS), 16-17 July 2017, Kedah; Malaysia.

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Official URL: https://ieeexplore.ieee.org/document/8002528/
Item Type: Conference or Workshop Item (Paper)
Subjects: CUSTOMER RELATIONS MANAGEMENT
Depositing User: - Anindito
Date Deposited: 04 Jan 2020 02:51
Last Modified: 04 Jan 2020 02:51
URI: http://eprints.binus.ac.id/id/eprint/35449

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