The critical success factors for customer relationship management implementation: A systematic literature review

Meyliana, Meyliana and Hidayanto, Achmad Nizar and Budiardjo, Eko K. (2016) The critical success factors for customer relationship management implementation: A systematic literature review. International Journal of Business Information Systems, 23 (2). pp. 131-174. ISSN 1746-0972

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Official URL: https://www.inderscienceonline.com/doi/abs/10.1504...
Item Type: Article
Subjects: CONSUMER RELATIONSHIP MANAGEMENT
Depositing User: - Anindito
Date Deposited: 06 Jan 2020 03:24
Last Modified: 06 Jan 2020 03:24
URI: http://eprints.binus.ac.id/id/eprint/35501

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