Implementation of incident and problem management to achieve service level agreement

Suroso, Jarot S. and Putri, Siska Widya and Sasmoko, Sasmoko (2017) Implementation of incident and problem management to achieve service level agreement. In: ACM International Conference Proceeding Series, 8 - 11 September 2017, Beijing; China.

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Official URL: https://dl.acm.org/citation.cfm?id=3135972&dl=ACM&...
Item Type: Conference or Workshop Item (Paper)
Subjects: MANAGEMENT
Depositing User: - Anindito
Date Deposited: 16 Jan 2020 02:39
Last Modified: 16 Jan 2020 02:39
URI: http://eprints.binus.ac.id/id/eprint/35650

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