The measurement of optimization performance of managed service division with ITIL framework using Statistical Process Control

SUHAIRI, KASMAN and Lumban Gaol, Ford (2013) The measurement of optimization performance of managed service division with ITIL framework using Statistical Process Control. Journal of Networks, 8 (3). pp. 518-529. ISSN 1796-2056

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Item Type: Article
Subjects: STATISTICAL PROCESS CONTROL
Depositing User: - Anindito
Date Deposited: 20 Jan 2020 02:32
Last Modified: 20 Jan 2020 02:32
URI: http://eprints.binus.ac.id/id/eprint/35668

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