Optimization performance measurement of managed service division in ITIL framework using statistical process control

SUHAIRI, KASMAN and Lumban Gaol, Ford (2012) Optimization performance measurement of managed service division in ITIL framework using statistical process control. In: 2012 International Conference on Applied Mechanics and Manufacturing Technology, AMMT 2012, 14 August 2012 - 15 August 2012, Jakarta; Indonesia.

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Item Type: Conference or Workshop Item (Paper)
Subjects: STATISTICAL PROCESS CONTROL
Depositing User: - Anindito
Date Deposited: 20 Jan 2020 03:45
Last Modified: 20 Jan 2020 03:45
URI: http://eprints.binus.ac.id/id/eprint/35674

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