Measurement effectiveness and efficiency to improve the IT services using ITSM

Agus Sukmandhani, Arief and Dwi Wijanarko, Bambang and GUNAWAN JOHANNES, ERIC and Pratama, Devriady and Lumban Gaol, Ford and Sutedja, Indrajani (2018) Measurement effectiveness and efficiency to improve the IT services using ITSM. In: 2nd International Conference on Information Management and Technology, ICIMTech 2017, 15 - 17 November 2017, Yogyakarta; Indonesia.

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Item Type: Conference or Workshop Item (Paper)
Subjects: INFORMATION TECHNOLOGY
Depositing User: - Anindito
Date Deposited: 20 Jan 2020 07:33
Last Modified: 20 Jan 2020 07:33
URI: http://eprints.binus.ac.id/id/eprint/35687

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