DHARMA PUTRA, RIZKI (2010) ANALISIS IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS PELAYANAN TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS: PT. ASTRA INTERNATIONAL TBK - DAIHATSU PLUIT BRANCH). Undergraduate thesis, BINUS.
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Abstract
ANALISIS IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS PELAYANAN TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS: PT. ASTRA INTERNATIONAL TBK - DAIHATSU PLUIT BRANCH) - Customer Relationship Management (CRM), Kualitas Pelayanan, Nilai Pelanggan, Loyalitas Pelanggan.
Item Type: | Thesis (Undergraduate) |
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Additional Information: | 2010-1-00387-MN |
Subjects: | CONSUMER RELATIONSHIP MANAGEMENT |
Divisions: | Faculty of Economics and Business > School of Management |
Depositing User: | Mr. Super Admin |
Date Deposited: | 11 Jan 2012 20:13 |
Last Modified: | 11 Jan 2012 20:13 |
URI: | http://eprints.binus.ac.id/id/eprint/5076 |
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