ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS : HOTEL KRISTAL JAKARTA SELATAN)

AJENG YULI MURYATI, IRNITA (2010) ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS : HOTEL KRISTAL JAKARTA SELATAN). Undergraduate thesis, BINUS.

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Abstract

ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS : HOTEL KRISTAL JAKARTA SELATAN) - Customer Relationship Management (CRM), Nilai Peanggan, Loyalitas Pelanggan.

Item Type: Thesis (Undergraduate)
Additional Information: 2010-2-00381-MN
Subjects: BRAND LOYALTY
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:15
Last Modified: 11 Jan 2012 20:15
URI: http://eprints.binus.ac.id/id/eprint/5780

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