AJENG YULI MURYATI, IRNITA (2010) ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS : HOTEL KRISTAL JAKARTA SELATAN). Undergraduate thesis, BINUS.
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Abstract
ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS : HOTEL KRISTAL JAKARTA SELATAN) - Customer Relationship Management (CRM), Nilai Peanggan, Loyalitas Pelanggan.
Item Type: | Thesis (Undergraduate) |
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Additional Information: | 2010-2-00381-MN |
Subjects: | BRAND LOYALTY |
Divisions: | Faculty of Economics and Business > School of Management |
Depositing User: | Mr. Super Admin |
Date Deposited: | 11 Jan 2012 20:15 |
Last Modified: | 11 Jan 2012 20:15 |
URI: | http://eprints.binus.ac.id/id/eprint/5780 |
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