ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS LAYANAN BLACKBERRY PT. INDOSAT, TBK DAN KOMUNITAS ISATBB)

MELINDA, PUTRI (2010) ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS LAYANAN BLACKBERRY PT. INDOSAT, TBK DAN KOMUNITAS ISATBB). Undergraduate thesis, BINUS.

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Abstract

ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS LAYANAN BLACKBERRY PT. INDOSAT, TBK DAN KOMUNITAS ISATBB) - Kualitas Layanan, Kepuasan Pelanggan, Loyalitas Pelanggan.

Item Type: Thesis (Undergraduate)
Additional Information: 2010-2-00390-MN
Subjects: CONSUMER SATISFACTION
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:15
Last Modified: 11 Jan 2012 20:15
URI: http://eprints.binus.ac.id/id/eprint/5789

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