ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP CUSTOMER DELIGHT DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS : "SALON ITJE HER", CIPETE RAYA, JAKARTA-SELATAN)

INDRI FITRIANI, JESSYCA (2011) ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP CUSTOMER DELIGHT DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS : "SALON ITJE HER", CIPETE RAYA, JAKARTA-SELATAN). Undergraduate thesis, BINUS.

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Abstract

ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP CUSTOMER DELIGHT DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS : "SALON ITJE HER", CIPETE RAYA, JAKARTA-SELATAN) - Kualitas pelayanan, kepuasan pelanggan, customer delight, dan loyalitas pelanggan.

Item Type: Thesis (Undergraduate)
Additional Information: 2011-1-00486-MN
Subjects: QUALITY OF SERVICE
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:17
Last Modified: 24 Apr 2012 08:07
URI: http://eprints2.binus.ac.id/id/eprint/6316

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