INDRI FITRIANI, JESSYCA (2011) ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP CUSTOMER DELIGHT DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS : "SALON ITJE HER", CIPETE RAYA, JAKARTA-SELATAN). Undergraduate thesis, BINUS.
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Abstract
ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP CUSTOMER DELIGHT DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS : "SALON ITJE HER", CIPETE RAYA, JAKARTA-SELATAN) - Kualitas pelayanan, kepuasan pelanggan, customer delight, dan loyalitas pelanggan.
Item Type: | Thesis (Undergraduate) |
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Additional Information: | 2011-1-00486-MN |
Subjects: | QUALITY OF SERVICE |
Divisions: | Faculty of Economics and Business > School of Management |
Depositing User: | Mr. Super Admin |
Date Deposited: | 11 Jan 2012 20:17 |
Last Modified: | 24 Apr 2012 08:07 |
URI: | http://eprints2.binus.ac.id/id/eprint/6316 |
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