BERNADET, MARYANA (2011) ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA R HOTEL. Undergraduate thesis, BINUS.
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Abstract
ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA R HOTEL - Kepuasan pelanggan, loyalitas pelanggan, kualitas pelayanan, analisis regresi berganda, analisis SERVQUAL. Customer Satisfaction, Loyal customer, service quality, multiple regression analysis, SERVQUAL analysis
Item Type: | Thesis (Undergraduate) |
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Additional Information: | 2011-1-00576-MNTI |
Subjects: | QUALITY OF SERVICE |
Divisions: | Faculty of Economics and Business and Science and Technology > School of Management and Industrial Engineering |
Depositing User: | Mr. Super Admin |
Date Deposited: | 11 Jan 2012 20:17 |
Last Modified: | 25 Apr 2012 03:14 |
URI: | http://eprints.binus.ac.id/id/eprint/6394 |
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