ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA R HOTEL

BERNADET, MARYANA (2011) ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA R HOTEL. Undergraduate thesis, BINUS.

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Abstract

ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA R HOTEL - Kepuasan pelanggan, loyalitas pelanggan, kualitas pelayanan, analisis regresi berganda, analisis SERVQUAL. Customer Satisfaction, Loyal customer, service quality, multiple regression analysis, SERVQUAL analysis

Item Type: Thesis (Undergraduate)
Additional Information: 2011-1-00576-MNTI
Subjects: QUALITY OF SERVICE
Divisions: Faculty of Economics and Business and Science and Technology > School of Management and Industrial Engineering
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:17
Last Modified: 25 Apr 2012 03:14
URI: http://eprints.binus.ac.id/id/eprint/6394

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