ANALISIS KEPUASAN PELANGGAN PADA PELAYANAN KLAIM BIAYA PENGOBATAN KARYAWAN DI PT. ASTRA DAIHATSU MOTOR DENGAN INTEGRASI SERVQUAL DAN KANO MODEL KE DALAM QUALITY FUNCTION DEPLOYMENT

NAPHTHALIA, HUSNA (2011) ANALISIS KEPUASAN PELANGGAN PADA PELAYANAN KLAIM BIAYA PENGOBATAN KARYAWAN DI PT. ASTRA DAIHATSU MOTOR DENGAN INTEGRASI SERVQUAL DAN KANO MODEL KE DALAM QUALITY FUNCTION DEPLOYMENT. Undergraduate thesis, BINUS.

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Abstract

ANALISIS KEPUASAN PELANGGAN PADA PELAYANAN KLAIM BIAYA PENGOBATAN KARYAWAN DI PT. ASTRA DAIHATSU MOTOR DENGAN INTEGRASI SERVQUAL DAN KANO MODEL KE DALAM QUALITY FUNCTION DEPLOYMENT - ServQual, Kano Model, House of Quality, Gap Score, One-Dimensional, Attractive, Atribut, Klaim

Item Type: Thesis (Undergraduate)
Additional Information: 2011-1-00737-TIAS
Subjects: CONSUMER SATISFACTION
Divisions: Faculty of Science and Technology > School of Industrial Engineering-Astra Extension Program
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:17
Last Modified: 25 Apr 2012 05:00
URI: http://eprints.binus.ac.id/id/eprint/6507

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