An Examination of the relationship between service quality, customer satisfaction and store loyality within Department Stores in Jakarta

SUNARTO, HERDIANI (2008) An Examination of the relationship between service quality, customer satisfaction and store loyality within Department Stores in Jakarta. Undergraduate thesis, BINUS.

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Abstract

An Examination of the relationship between service quality, customer satisfaction and store loyality within Department Stores in Jakarta

Item Type: Thesis (Undergraduate)
Additional Information: BI-MK-2008-0061
Subjects: RELATIONSHIP
Divisions: UNCATEGORIZED > School of UNCATEGORIZED
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:19
Last Modified: 25 Apr 2012 03:04
URI: http://eprints2.binus.ac.id/id/eprint/6807

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