The Role of Emotional Satisfaction in Service Encounter For Department Stores in Jakarta

TANIHAHA, THERESIA (2008) The Role of Emotional Satisfaction in Service Encounter For Department Stores in Jakarta. Undergraduate thesis, BINUS.

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Abstract

The Role of Emotional Satisfaction in Service Encounter For Department Stores in Jakarta

Item Type: Thesis (Undergraduate)
Additional Information: BI-MK-2009-0048
Subjects: CuSTOMER SATISFACTION
Divisions: UNCATEGORIZED > School of UNCATEGORIZED
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:20
Last Modified: 25 Apr 2012 03:24
URI: http://eprints2.binus.ac.id/id/eprint/6821

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