AN ANALYSIS ON CUSTOMERS LEVEL OF EXPERIENCE TOWARD SATISFACTION, IMAGE AND LOYALTY IN PEOPLE BASED SERVICE INDUSTRY, IN PARTICULAR SALON INDUSTRY IN JAKARTA

ASTRI SURYANI, STEPHANIE (2010) AN ANALYSIS ON CUSTOMERS LEVEL OF EXPERIENCE TOWARD SATISFACTION, IMAGE AND LOYALTY IN PEOPLE BASED SERVICE INDUSTRY, IN PARTICULAR SALON INDUSTRY IN JAKARTA. Undergraduate thesis, BINUS.

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Abstract

AN ANALYSIS ON CUSTOMERS LEVEL OF EXPERIENCE TOWARD SATISFACTION, IMAGE AND LOYALTY IN PEOPLE BASED SERVICE INDUSTRY, IN PARTICULAR SALON INDUSTRY IN JAKARTA - Satisfaction, image, loyalty, role of experience level, correlation, multiple regressions, irwan team, johnny andrean, tony&guy, Jakarta sorroundings

Item Type: Thesis (Undergraduate)
Additional Information: BI-MK-2010-0108
Subjects: CUSTOMER RELATIONS -- MANAGEMENT
Divisions: Faculty of Economics and Business > School of Marketing
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:20
Last Modified: 25 Apr 2012 04:18
URI: http://eprints2.binus.ac.id/id/eprint/6873

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