THE EFFECTS OF SERVICE QUALITY DIMENSIONS AND EXPERTISE ON LOYALTY IN RETAIL BANKING INDUSTRY

KRISTIAN, TOMMY (2011) THE EFFECTS OF SERVICE QUALITY DIMENSIONS AND EXPERTISE ON LOYALTY IN RETAIL BANKING INDUSTRY. Undergraduate thesis, BINUS.

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Abstract

THE EFFECTS OF SERVICE QUALITY DIMENSIONS AND EXPERTISE ON LOYALTY IN RETAIL BANKING INDUSTRY -

Item Type: Thesis (Undergraduate)
Additional Information: BI-MK-2011-0064
Subjects: MARKETING
Divisions: Faculty of Economics and Business > School of Marketing
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:20
Last Modified: 25 Apr 2012 04:38
URI: http://eprints2.binus.ac.id/id/eprint/6897

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