Managing Service Quality by Combining Voice of The Service Provider and Voice of Their Customers

KRISNA SADELI, KEVIN (2007) Managing Service Quality by Combining Voice of The Service Provider and Voice of Their Customers. Undergraduate thesis, BINUS.

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Abstract

Managing Service Quality by Combining Voice of The Service Provider and Voice of Their Customers

Item Type: Thesis (Undergraduate)
Additional Information: BI2007-0035
Subjects: QUALITY OF SERVICE
Divisions: UNCATEGORIZED > School of UNCATEGORIZED
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:20
Last Modified: 25 Apr 2012 05:58
URI: http://eprints.binus.ac.id/id/eprint/6944

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