STUDI KESENJANGAN KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN PELANGGAN DALAM BISNIS PROPERTY AGENT (STUDI KASUS ERA EKSPRES)

YANUAR SANGER, ALLAN (2011) STUDI KESENJANGAN KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN PELANGGAN DALAM BISNIS PROPERTY AGENT (STUDI KASUS ERA EKSPRES). Masters thesis, BINUS.

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Abstract

STUDI KESENJANGAN KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN PELANGGAN DALAM BISNIS PROPERTY AGENT (STUDI KASUS ERA EKSPRES) - Kualitas pelayanan, kepuasan pelanggan, GAP model, service quality, properti

Item Type: Thesis (Masters)
Additional Information: TS-CS-2011-0038
Subjects: A CASE STUDY
Divisions: Faculty of Economics and Business > School of Management
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:32
Last Modified: 11 Jan 2012 20:32
URI: http://eprints.binus.ac.id/id/eprint/9832

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