YANUAR SANGER, ALLAN (2011) STUDI KESENJANGAN KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN PELANGGAN DALAM BISNIS PROPERTY AGENT (STUDI KASUS ERA EKSPRES). Masters thesis, BINUS.
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Abstract
STUDI KESENJANGAN KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN PELANGGAN DALAM BISNIS PROPERTY AGENT (STUDI KASUS ERA EKSPRES) - Kualitas pelayanan, kepuasan pelanggan, GAP model, service quality, properti
Item Type: | Thesis (Masters) |
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Additional Information: | TS-CS-2011-0038 |
Subjects: | A CASE STUDY |
Divisions: | Faculty of Economics and Business > School of Management |
Depositing User: | Mr. Super Admin |
Date Deposited: | 11 Jan 2012 20:32 |
Last Modified: | 11 Jan 2012 20:32 |
URI: | http://eprints.binus.ac.id/id/eprint/9832 |
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