Analisis kepuasan debitur terhadap pelayanan KPR PT Bank NISP Tbk dengan menggunakan metode servqual

BYANCA, BYANCA and SETIAMANAH, AMELITA (2009) Analisis kepuasan debitur terhadap pelayanan KPR PT Bank NISP Tbk dengan menggunakan metode servqual. Masters thesis, BINUS.

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Abstract

Analisis kepuasan debitur terhadap pelayanan KPR PT Bank NISP Tbk dengan menggunakan metode servqual -

Item Type: Thesis (Masters)
Additional Information: TS-GFP-2009-0006
Subjects: CUSTOMER SERVICES
Divisions: Faculty of Economics and Business > School of Accounting
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:33
Last Modified: 11 Jan 2012 20:33
URI: http://eprints2.binus.ac.id/id/eprint/9871

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