STRATEGI DAN TAKTIK AFTER SALES SERVICES NOKIA UNTUK MENINGKATKAN CUSTOMER SATISFACTION DALAM INDUSTRI RITEL HANDPHONE DI INDONESIA

SAMIAJI, YOGA and ANGGRAENI, MONICA (2009) STRATEGI DAN TAKTIK AFTER SALES SERVICES NOKIA UNTUK MENINGKATKAN CUSTOMER SATISFACTION DALAM INDUSTRI RITEL HANDPHONE DI INDONESIA. Masters thesis, BINUS.

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Abstract

STRATEGI DAN TAKTIK AFTER SALES SERVICES NOKIA UNTUK MENINGKATKAN CUSTOMER SATISFACTION DALAM INDUSTRI RITEL HANDPHONE DI INDONESIA - Kepuasan Pelanggan, Bentuk Pelayanan, Loyalitas Pelanggan

Item Type: Thesis (Masters)
Additional Information: TS-GFP-2009-0211
Subjects: MARKETING
Divisions: Faculty of Economics and Business > School of Marketing
Depositing User: Mr. Super Admin
Date Deposited: 11 Jan 2012 20:33
Last Modified: 11 Jan 2012 20:33
URI: http://eprints2.binus.ac.id/id/eprint/9906

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