Items where Author is "FEBRIANTI, STEPHANIE"

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Thesis

FEBRIANTI, STEPHANIE (2008) PENGKAJIAN PROSES TATA KELOLA CALL CENTER 123 MENGGUNAKAN METODOLOGI COBIT PADA PT. PERUSAHAAN LISTRIK NEGARA (PERSERO) DISTRIBUSI JAKARTA RAYA DAN TANGERANG. Undergraduate thesis, BINUS.

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