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SUDIYONO, FREDDY and Fieser Sitinjak, S.E., M.M., Martinus (2015) ANALISIS PENGARUH E-SERVICE QUALITY DAN E-WORD OF MOUTH TERHADAP BRAND IMAGE DAN DAMPAKNYA PADA PURCHASE INTENTION (STUDI KASUS: C.V. RULLY ARWANA). Undergraduate thesis, BINUS.
JANICE, MICHELLE and Fieser Sitinjak, S.E., M.M., Martinus (2015) ANALISIS PENGARUH E-WORD OF MOUTH DAN SOCIAL MEDIA MARKETING TERHADAP BRAND AWARENESS DAN DAMPAKNYA TERHADAP PURCHASE DECISION MAKING PADA RESTORAN RAIZO SUSHI BAR AND ROOFTOP. Undergraduate thesis, BINUS.
TANAKA, LEOWANDI and Fieser Sitinjak, S.E., M.M., Martinus (2015) KONTRIBUSI AKTIVITAS CUSTOMER RELATIONSHIP MARKETING TERHADAP RELATIONSHIP QUALITY SERTA DAMPAKNYA PADA CUSTOMER LOYALTY PADA MELIA TOUR. Undergraduate thesis, BINUS.
LAKSONO PUTRA, BAYU and Fieser Sitinjak, S.E., M.M., Martinus (2015) KONTRIBUSI RELATIONSHIP MARKETING TACTICS TERHADAP RELATIONSHIP QUALITY SERTA DAMPAKNYA PADA CUSTOMER LOYALTY (STUDI KASUS: MEMBER YANG MENGINAP PADA KELAS EXECUTIVE SUITE HOTEL GRAND WHIZ CABANG KELAPA GADING). Undergraduate thesis, BINUS.
