Items where Author is "INDRI FITRIANI, JESSYCA"

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Thesis

INDRI FITRIANI, JESSYCA (2011) ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP CUSTOMER DELIGHT DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI KASUS : "SALON ITJE HER", CIPETE RAYA, JAKARTA-SELATAN). Undergraduate thesis, BINUS.

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