Items where Author is "IRAWAN, NURLINA"

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Thesis

IRAWAN, NURLINA (2010) ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP CUSTOMER DELIGHT DAN DAMPAKNYA PADA LOYALITAS PELANGGAN PENGGUNA JASA KONTRAKTOR (STUDI KASUS : PT. DEWI SATRIA NABELLA). Undergraduate thesis, BINUS.

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