Items where Author is "RINA RYANTI, STEFI"

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Thesis

RINA RYANTI, STEFI (2011) ANALISIS KUALITAS PELAYANAN PELANGGAN BERDASARKAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT PADA CALL CENTER PT. GARUDA INDONESIA DALAM MEMPERTAHANKAN CITRA PERUSAHAAN. Undergraduate thesis, BINUS.

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